EXCHANGE AND RETURN POLICY

 

 

THE GARMENTS ACQUIRED THROUGH OUR ONLINE STORE HAVE CHANGED WITHIN 7 DAYS OF THE PURCHASE OR RECEIPT OF THE PRODUCT.

IMPOTANT: PURCHASES MADE IN THE QUARANTINE PERIOD BY COVID-19 ARE UNCHANGED. LET US TAKE CARE OF THEMSELVES.

After the pandemic situation has normalized, they will resume.

If there is no stock of the same design, it can be changed for another model, since as the garments are unique, it is very possible that there is no stock of the same garment in a different size. If the purchase was sent by mail or message carrier, the cost of shipping is not taken into account for the change.

Important! Accessories have no change.

To make the change, the product must be unused, in perfect condition, with labels and a corresponding bag. Otherwise we reserve the right of change.

No refunds or refunds of the purchase are made. Once the order is placed, the order cannot be canceled.

By Julie guarantees all its products. Each product is shipped in its corresponding bag and properly packed. If the package containing your order is open at the time of delivery, please do not accept it and write to byjulie.prendasunicas@gmail.com with the number of your order to check the merchandise with the mail before delivering it.

Returns

Once we send you the mail advising that the order returned by mail has arrived, they have 7 days to respond to the message, otherwise the right to claim will be lost.

Claims

In case of loss, deviation, or shipping delays, they must contact the mail through their website or by phone to make the claim. Once the order is correctly dispatched by By Julie, we cannot be held responsible for problems caused by the mail. We are not responsible for thefts or claims.

CONTACT ME

+ 54 9 2964565036